Frequently
Asked
Questions
What services do you offer?
We specialize in luxury faux floral rentals designed to elevate events such as weddings, corporate functions, private celebrations, photoshoots, and brand activations. Our arrangements are high-end, realistic, and styled to create a timeless, elegant experience without the limitations of fresh florals. We rent in collections for a stress free event, allowing all items to match impeccably and allowing a luxury look at a fraction of the cost.
By working with the bride and/or your wedding planner we can develop the wedding floral set up of your dreams.
We offer different packages, that include Weddings, corporate events, proposal packages, micro packages and rentals specifically for photographers.
Do you offer Customizations for colors?
We offer different packages, and are able to work with you to customize colors and other specifics you may need for your special event. We are always looking to grow our collections and are often times willing to make a customized arch and floral package that meets your needs. For further information please email us at velvetandvine406@gmail.com to set up a time to further discuss these opportunities.
How long is the rental period?
All rental periods are dependent on the packages in which is rented. Wedding package rentals are provided for a standard three (3) day rental period, a full 48hrs (Friday afternoon - Sunday afternoon for example). Birthday, baby shower and other package rentals for 24hrs. This allows ample time for delivery or pickup, event use, and return. Extended rental periods may be available upon request and approval.
How do I secure my rental date?
A non-refundable 50% deposit is required to secure your rental date and reserve inventory. Your date is not considered booked until the deposit has been received and confirmed.
Is the deposit refundable?
No. The 50% deposit is non-refundable under all circumstances, including cancellations, date changes, or event modifications. This deposit covers reservation of inventory, administrative planning, and preparation.
What type of payments do you accept?
We accept payment via cash, Venmo, debit card, credit cards and approved electronic payments.
Please note that a 4% processing fee will be applied to all credit card payments to offset vendor processing costs. This fee is non-refundable.
All payments must be completed in full by the agreed-upon due date to ensure release of rental items.
Pay with cash and receive $100 off, pay in full and receive an additional $100 off.
When is the remaining balance due?
The remaining balance is due 60 days prior to the event date, as outlined in your rental agreement. Full payment must be completed before rentals are released.
Is a credit card required?
Yes. A credit card authorization (hold) is required prior to delivery or pickup to cover any potential incidentals, damages, loss, or excessive wear.
This is not a charge, and the hold will be released once all items are returned on time and in satisfactory condition.
What happens if items are damaged or missing?
Clients are financially responsible for any damaged, missing, or excessively soiled items. Repair or replacement costs will be assessed and charged to the card on file if necessary.
Do you offer delivery and pickup?
Yes. Delivery and pickup options are available, but details—including timing, access, venue requirements, and fees—are discussed and confirmed individually for each event. Late night pick ups do acquire an additional fee.
Clients may also opt for self-pickup, depending on the rental items selected.
Do you set up the florals?
Setup services may be available depending on the scope of your rental and venue requirements for an additional fee. Please inquire during the booking process so we can best accommodate your needs.
Can I make changes to my order after booking?
Changes may be requested based on availability; however, they are not guaranteed and must be approved in writing. Pricing may adjust accordingly. Deposits remain non-refundable.
What if my event is canceled or rescheduled?
All deposits remain non-refundable. If your event is rescheduled, we will do our best to accommodate the new date based on availability, but this cannot be guaranteed.
How do I book or inquire?
To begin the booking process, please contact us through our inquiry form or email with your event date, venue, and desired floral selections. We look forward to creating something beautiful for your event.